Common Questions from retailers
What is your minimum order?
We never ask stockists to place minimum orders with us, we would prefer you order the styles you love and build your collection at a pace you feel comfortable with. We look forward to working with you over many years, so you are always welcome to try ...
How long will my order take to arrive?
Accessory Orders Provided all components are in stock, your accessory order will be made and dispatched within a few days. You can expect delivery within a week unless you have requested a rush order, then it will be with you in 2-3 working days. ...
What courier will you use to send my order?
All orders are sent direct via courier from our UK location. We use DPD for all domestic deliveries, smaller parcels may be sent with Royal Mail if they are non urgent. For international deliveries, we will use either DPD or DHL, depending on the ...
Do I have to pay import duty on my purchases?
Please note, only authorised retailers are able to register to purchase products on our website. Individual brides and consumers will need to use our "Find a Store" function to purchase items through an authorised retailer; we do not sell directly to ...
Do you accept orders from international customers?
Yes absolutely! *Please note only approved retailers can register and purchase on our website. Individual brides or consumers will need to use our "Find a Store" function to purchase our items through their nearest authorised stockist. You can find ...
Will I receive a receipt after I place my order?
Once you have placed your order online you will receive a written order confirmation via email. You can also view and download order confirmations from your dashboard as well as tracking individual items on your dashboard. If you have made payment by ...
Which currency can I pay with?
We currently offer billing and local payment services in GBP (British Pound), EUR (Euro) and USD (US Dollar). All prices are fixed so you do not need to worry about exchange rate fluctuations. We offer local payment methods for banking and ...
Do you discontinue styles?
We never discontinue any of our styles, so if you see an older style that you like we will still be able to make it for you. In fact, our collection through history extends into the thousands! All of these veil, tiara, jewellery and bridesmaid ...